FAQ
Getting Started
How do we get started working with you?
Reach out through our contact page or give us a call. We’ll talk through what’s going on and figure out together whether we’re the right fit.
What happens during that first conversation?
It’s a conversation: we’ll ask about the situation, answer your questions honestly, and let you know how we can help, or if we can’t.
How quickly can you actually start helping?
Once we receive the initial outreach, you will hear from us within 24 hours to schedule an initial call. If you decide to move forward, we will schedule a time to meet with the client and any family members who would like to be there in person so they can get to know us, and we can learn more about them. From there, once the client and the families are on board, we are available to help as soon as needed.
Is there a contract or a minimum commitment?
There is a formal agreement that will need to be signed prior to engaging our services. There are no minimum hours, and you will always have the ability to pause/end services at anytime.
Cost & Fees
What does this cost?
Pricing depends on the level of support needed, since every plan is built around the individual rather than a fixed package. The best way to get a clear answer is to talk with us directly about your situation.
Do you accept insurance or Medicare?
Unfortunately, insurance and Medicare don’t currently cover senior care management services. We know this can be frustrating, especially when families are already navigating so much. We’re happy to talk through what payment options are available so we can find something that works for your family.
Are there different rates for different types of support?
Yes. We offer hourly support for families who need help as things come up, as well as monthly concierge plans at several levels for ongoing care. We’ll help you choose what fits your needs and budget, review concierge plans with you each quarter, and always be honest about what makes the most sense
Our Team & Experience
Who will actually be working with my family?
The same small team throughout your time with us, not a rotating rotation of whoever’s available. You’ll know exactly who you’re talking to.
What's your background and experience?
[PLACEHOLDER: Confirm what credentials, certifications, or professional history you want listed publicly. The certified dementia practitioner credential came up on the discovery call as one example.]
Are you licensed medical providers?
No. We don’t diagnose, treat, or direct medical care. We advocate, coordinate, and communicate around the medical care your family already receives from licensed providers.
What We Do (and Don't Do)
What exactly do you do, day to day?
It varies by family. It can include medical appointment advocacy, coordinating between providers, attending financial or legal meetings, helping with everyday logistics, and supporting quality of life and connection. Our services page has the full breakdown.
Do you provide hands-on personal care, like bathing or meal preparation?
No. That kind of hands-on physical care is typically provided by a home health aide. We work alongside those caregivers rather than replacing them. See the AGA difference for more on how the two roles fit together.
Do you give medical advice?
No. We make sure medical care is understood, communicated clearly, and followed through on, but treatment decisions stay with the doctor and the family.
Can you help with things that don't seem medical at all?
Yes. A lot of what we do is exactly that: bills, transportation, life admin, and quality-of-life support that has nothing to do with a diagnosis.
Who This Is For
Do you only work with older adults?
No. While many of our clients are aging adults, our approach applies to anyone navigating complex, ongoing care needs, including younger individuals managing a chronic illness or disability.
Is this only for people with dementia or a serious diagnosis?
No. We work with a wide range of situations, from someone who just needs consistent help getting to appointments to complex, ongoing medical coordination.
Is this only for families already in crisis?
No. Some families reach out after a hospitalization or a fall. Others reach out earlier, wanting an experienced advocate in place before anything urgent happens.
What if my parent or loved one doesn't want outside help?
That’s common, and it’s worth talking through directly with us. Many families reach out only once denial isn’t an option anymore. If you’re noticing early signs of trouble, it’s worth starting the conversation sooner rather than later.
Logistics & Privacy
What areas do you serve?
Bethesda, Rockville, Potomac, Chevy Chase, Alexandria, McLean and Washington, DC.
Are you available evenings and weekends?
Yes. We answer the phone outside standard business hours, because that’s often when the hard moments happen.
How do you communicate with families?
We communicate however the family prefers it. Many of our clients prefer the ease of text or phone calls, but we communicate via email as well. The frequency in which we communicate is also dependent on the family and situation. Some prefer daily updates, others only updates when a significant event/information needs to be relayed. We always work with the families to determine what makes them most comfortable.
How do you handle sensitive information about my family?
Your family’s privacy matters to us as much as their care does. We only share information with the people you’ve authorized, whether that’s family members, doctors, attorneys, or other providers involved in care. Before we coordinate with anyone on your behalf, we’ll ask for your written permission. Within our team, information is shared only with the people directly supporting your family. And if your wishes about who should be kept informed change, just tell us and we’ll update it right away.